Manage your stress and objections on the phone
Follow our tips to stop being anxious on the phone.
Follow our tips to stop being anxious on the phone.
1 h 40 min
Prérequis :
- Good understanding of the English language
- Proficiency in the use of basic computer tools
- Have any interest in customer relations
Ce que tu apprendras :
- Understand the origin of our fears on the phone
- Assimilate our techniques to overcome stress on the phone
- Deal with typical objections on the phone
Description
Usually, we use our phones to call our loved ones, co-workers, or others in an emergency. Texting and private messages on social media have quickly become cheaper and more casual alternatives.
However, many of us have developed some anxiety about phone calls: not knowing how to react, fear of bad news or the other person’s mood swing, fear of making a mistake, feeling insecure.
In the field of sales, having good interpersonal skills on the phone is no longer an option, but an obligation for salespeople. Especially since with the strong presence of call centres in our country, the job of telesales agents, customer service representative and telemarketer are increasingly popular and are accessible to all.
At the end of this training, you will learn all our techniques to succeed in your calls like a pro and talk easily with your customers and prospects. Regardless of their temperament and objections, you will be able to react correctly and professionally. You will quickly understand the satisfaction of having achieved your goals, and especially of having satisfied your interlocutors. Don’t forget that you are the brand ambassador you work for and the first person customers will contact if they have a concern, request information or for any reason. Often, they won’t be as kind to you. Being contacted by a stranger is also not pleasant. Hence, the purpose of this course.
You’ll only have to dedicate an hour and a half of your time to assimilate everything. We’ve made it so that you can study online, anytime of the day and anywhere. You’ll have access to content optimized by several telesales professionals, useful resources, a forum to exchange with our team and other participants, and a quiz to assess your knowledge.
With SKIILLZ, you have the choice between taking a modular course like this one or taking one of our certified training. With the latter, you will obtain a certification that you can mention on your CV, share with your acquaintances, your collaborators and your future employers. Moreover, if you are interested in the jobs mentioned above, you will have a better chance of joining one of our partner companies. Being comfortable on the phone has never been easier with SKIILLZ.
Destinataire
- Call centre employees who want to get a good foundation Jobseekers aspiring to join call centres
- Employees looking for a career change
- Students in any specialization who want to understand how telesales works and apply them later
- Entrepreneurs looking to invest in call centres
- Business leaders who want to boost their sales
- Business leaders who want to empower their employees
- Freelancers looking for a career in telesales
- Sales reps who have to call their customers often
- Anyone who has difficulty communicating on the phone
Programme
- Seven Techniques for Overcoming Stress on the Phone
- Try to understand where your fears come from
- Take a moment to notice the thoughts that come to you when you have to talk on the phone
- Question your thoughts
- Start with less scary calls
- Repeat the call in advance until you get used to it
- Practise again and again!
- Act like everything is fine
- Typical Objections on the telephone
- Why do the objections persist?
Auteurs
- Dernière mise à jour :
- 13 décembre 2023
