Discover all about the world of the call centre

Have you ever contacted a company and had a very welcoming person on the phone? Or rather a bad experience?

These people work in what is called a call center, a booming sector known for being accessible to students and graduates.

It can be done remotely, in the office, full-time or part-time, and is attracting more and more people. Despite the stereotypes, many have thrived in it.

Far too often, people think it’s just about making or receiving calls. That’s normal, given the name.

But there’s more to it than that. It’s not just about selling. There is also customer service, prospecting, telephone surveys, telemarketing and telesales.

Technically, therefore, every company should have a call center. It is important to professionalize your telephone reception.

But you don’t need a large number of teleoperators. It’s just important to understand the principle.

In this online course, you will learn about the two main activities of a call center: making and receiving calls.

To give you an idea, call making is all the calls that the company makes to communicate with customers or prospects. As for receiving calls, these are calls made by customers. We’ll look at the reasons why customers contact a company.

To complete your learning, don’t hesitate to take a look at the Call Centre course among our online training courses.